TCPA, CAN-SPAM, and TRACED Act-Compliant Communications If you also use KUBRA iMobile™ Apps, you can send text messages or push notifications that link customers directly to the relevant section of the mobile app. Proactive messages can also include prompts for customer responses or links to relevant resources. Automated ConversationsĬonversation templates allow you to create automated two-way conversations that respond to customer requests with information from your back-office systems. They can simply interact with Notifi as if they were dealing with a live agent and will receive responses in the same way. Customers no longer need to remember keywords, such as “BAL,” “PAY,” “OUT,” or “STAT,” to inquire about account balances, facilitate paying a bill, report service interruptions, or ask for updates. Using KUBRA IQ™ technology, customers can use everyday language to communicate via text message, Facebook Messenger, Amazon Alexa, and more. For example, usage reports can be sent on a regular schedule or whenever a customer’s usage exceeds a threshold set by that customer. The Notifi platform also supports a variety of business rules. The Notifi platform keeps track of those subscriptions and sends messages automatically when something happens that the customer is interested in hearing about (such as bills, payments, and utility outages). Amazon Alexa, Facebook Messenger, and Google AssistantĬustomers can subscribe for messages by entering a contact in the Notifi Preference Center.Pre-recorded or text-to-speech voice message.Mobile app push notification (available with KUBRA iMobile™).The Notifi Preference Center keeps track of each customer’s preferences and gives them a single place to manage all of their contacts and subscriptions. Some may prefer to hear from you by email, while others want to use mobile channels. Some want a lot of information, while others may only want to know when their bill is due or when you have responded to a service request.
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